Effective Date: August 22, 2025
Company: Quillva LLC
At Quillva, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website, mobile apps, and services.
- Information We Collect
We collect the following types of information:
a) Personal Information
Name, email address, phone number, country of residence.
Payment details (processed securely by third-party providers such as Stripe).
b) Account & Usage Data
Login credentials and preferences.
Reading history, book reviews, ratings, and activity within the platform.
Device information (browser type, operating system, app version).
c) Communication Data
Emails, WhatsApp, SMS, or in-app support messages.
Marketing preferences (opt-in/opt-out).
d) Cookies & Tracking
Cookies, pixels, and analytics tools to understand user behaviour and improve the service.
- How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve Quillva’s services.
Process payments and manage subscriptions.
Deliver personalized book recommendations and reviews.
Send important updates, newsletters, and promotional content (only if you consent).
Prevent fraud, abuse, and enforce our Terms & Conditions.
Comply with legal obligations.
- How We Share Your Information
We do not sell your personal information. However, we may share it in these cases:
Service Providers: With trusted partners (e.g., Stripe for payments, Brevo/HubSpot for communications).
Legal Compliance: If required by law or regulatory authorities.
Business Transfers: In case of merger, acquisition, or sale of assets.
- Your Rights
Depending on your location, you may have rights under data protection laws (such as GDPR, CCPA):
Access and request a copy of your data.
Correct or update inaccurate information.
Request deletion of your data (“right to be forgotten”).
Opt out of marketing communications.
Restrict or object to data processing.
You can exercise these rights by contacting us at [Insert Support Email].
- Data Security
We use encryption, access controls, and secure storage to protect your data. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
- International Data Transfers
As Quillva operates globally, your data may be transferred and stored outside your country of residence. We ensure adequate protection measures are in place.
- Children’s Privacy
Quillva is not intended for children under 13 (or the minimum age in your country). We do not knowingly collect data from children. If we discover such data has been collected, we will delete it immediately.
- Retention of Data
We retain personal data only as long as necessary for the purposes described above, or as required by law.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and significant changes will be notified by email or app notification.
- Contact Us
If you have questions or concerns about this Privacy Policy, contact us:
Quillva LLC
Email: support@quillva.com
Website: www.quillva.com